PRIVACY POLICY.

WHO OPERATES RH CONNECT

RH Connect and the Routehunters brand are operated by Moga SV Sdn Bhd (SSM registration 201901035115), of Lot 234/13, Persiaran Industri PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

For privacy requests, account deletion, or questions about this policy, contact support@routehunters.co. Legal notices may also be sent to support@routehunters.co.

WHAT WE COLLECT

• Early Hunter / Vendor interest: only the email address you submit through the subscribe forms on this website.
• Hunter and Vendor accounts: if you create an account (on the website or in the RH Connect / Vendor mobile apps), we collect your email address and, if you choose to add them, a display name, username, avatar, phone number and date of birth as part of your profile.
• Membership: if you become a Premium Hunter, payment is processed by Stripe. Routehunters does not receive or store your card number, CVV or full payment details.
• Session data: a cookie is used to keep you signed in to your account.
• Mobile apps (RH Connect and RH Vendor): optional profile details (name, phone number, date of birth, home region), precise location while you use the app (for example Explore and Drive features; not collected in the background), photos you choose to upload (Garage vehicles, Habitat or Resource images), vehicle details and registration number, messages you send, and claim and activity history. The camera is used only to scan QR codes and take photos you choose to add.

WHAT WE DO NOT COLLECT OR STORE

• We do not store your password in plain text — authentication is handled by our infrastructure provider (Supabase), which stores only a securely hashed credential.
• We do not store payment card details.
• We do not sell your personal information to third parties.

HOW WE USE YOUR INFORMATION

Your email is used to contact you about the Early Hunter or Vendor programme you subscribed to, or to operate your account (sign-in, password recovery, and account-related notices). Profile information you add is used to personalise your experience in the RH Connect and Vendor apps.

YOUR CHOICES

You can update your profile information at any time from your account settings. You can request deletion of your account and personal data in the RH Connect or RH Vendor app (Me → Delete Account / Delete Account on the home screen), at routehunters.co/delete-account, or by contacting support@routehunters.co. A 14-day grace period applies, during which you can cancel. An authorised Admin may exceptionally extend a deadline with a written audit reason, but never beyond 30 days from the original request. Deletion execution is not yet automated, so a request does not itself erase data. We may retain only records lawfully justified for financial, legal, fraud-prevention, dispute-handling, safety or moderation purposes, with unnecessary personal data removed where practical. Backup handling will follow verified retention schedules; following a restoration, deletion records must be reapplied before restored personal data is made available.