{"id":8077,"date":"2024-04-20T13:06:52","date_gmt":"2024-04-20T13:06:52","guid":{"rendered":"https:\/\/routehunters.co\/?p=8077"},"modified":"2024-04-20T14:58:11","modified_gmt":"2024-04-20T14:58:11","slug":"car-brands-and-puspakom-inspections-puspakom-proves-our-point","status":"publish","type":"post","link":"https:\/\/routehunters.co\/?p=8077","title":{"rendered":"Told you so – Puspakom comes back to say we are right about its role"},"content":{"rendered":"\t\t
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Told you so - Puspakom comes back to say we are right about its role<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Puspakom sent us a statement confirming what we have thought all along. The centre is meant for vehicles to be checked so that it meets legal standards<\/strong>. They are not there to become inspectors for carmakers.<\/p>\n

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PUSPAKOM\u2019s role<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Puspakom basically agreed with us, proving every point in our article in defence of consumer rights. Kudos to their CEO Mahmood Razak Bahman for clearing the air through a statement sent to us.<\/strong><\/p>\n

Now, in case you have missed it<\/a>, a car owner recently claimed that her brake failure complaint via a social media post that went viral, which was met with a \u201coh, Puspakom says no problem, so all good\u201d from a service centre. Their aftersales team also claimed \u00a0there was no issues with the vehicle.\u00a0<\/span><\/p>\n

But look at this sterling quote from Puspakom\u2019s, in a statement sent to us: \u201cManufacturers have a crucial role in ensuring the quality and safety of their vehicles.<\/strong><\/p>\n

\u201cIt is their responsibility to deliver on the promises made to customers, including providing vehicles that meet performance expectations.\u201d<\/p>\n

We have contacted Chery Malaysia for their comment on this press release.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"It is important to note that PUSPAKOM does not diagnose mechanical faults. Instead,\nour inspections provide readings and results that serve as indications of any potential\nfaults, which then require further diagnosis by manufacturers or qualified mechanics.\nManufacturers have a crucial role in ensuring the quality and safety of their vehicles.\nIt is their responsibility to deliver on the promises made to customers, including\nproviding vehicles that meet performance expectations.\" PUSPAKOM SDN BHD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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This is exactly what we advocated for in our previous article.<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Time and again we have insisted that brands must commit to ensure they provide the experience that was promised to the customer during the pre sales process<\/strong>. If a vehicle is performing to the regulation, it may not be performing according to spec.<\/strong> That could be interpreted by the user as a malfuction from their experience.<\/p>\n

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More importantly....<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Repeatedly we have heard, and even directly experienced personnel from various car brands trying to use the PUSPAKOM inspection as a means to get away from rectifying a concern raised by the customer on their vehicle.\u00a0This could lead to the customer getting short changed in terms of experience<\/strong>. As compliance to regulations not necessarily mean performing at the required specificiation.\u00a0<\/p>\n

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Could this non compliance lead to customers feeling like they are missing out in the experience they expected to have?\u00a0This can be anything from brake feel, suspension feel, road noise, trim noise, and even powertrain performance.\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Better credibility and proactiveness from the Brands\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Day after day we see car brand or model groups on social media filled with complains over multiple faults experienced by customers. Cars experiencing faults is not the problem here<\/strong>. Warranties are issued for vehicles in anticipation for such eventualities. But how much of the promised after sales service is delivered to the customer?<\/strong> Or was the customer sold the right expectation from the start? Either way, it really comes down to the brand to ensure the brand experience and the product experience is delivered to the customer.\u00a0<\/p>\n

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In conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Be it a value driven brand or the brand catering ultra luxury, in the last decade Route Hunters have had first hand experiences where some irresponsible individuals or parties in several brands try to short change customers and sweep the problems under the carpet<\/strong>. Often times they would use a 3rd party name to get away from the problems. We really don’t want PUSPAKOM, a brand that has served the nation for 3 decades to become the scape goat for such parties.\u00a0<\/strong>Copyright \u00a9 2024 Route Hunters Malaysia<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kabilan Mustaffa  Pakirisamy contributed to this article<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

PUSPAKOM issues a press release after our article. It proves our point. <\/p>\n","protected":false},"author":2,"featured_media":8086,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[95,101],"tags":[],"class_list":["post-8077","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-events","category-news","post_format-post-format-image"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/routehunters.co\/wp-content\/uploads\/2024\/04\/Handheld-computer-device.jpg?fit=7952%2C5304&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/posts\/8077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/routehunters.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8077"}],"version-history":[{"count":30,"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/posts\/8077\/revisions"}],"predecessor-version":[{"id":8116,"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/posts\/8077\/revisions\/8116"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/routehunters.co\/index.php?rest_route=\/wp\/v2\/media\/8086"}],"wp:attachment":[{"href":"https:\/\/routehunters.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/routehunters.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/routehunters.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}